CLAIMSALERT®
When the clock is ticking, you need a quick and professional response. Crawford's reporting centre, CLAIMSALERT®, specializes in giving you the quick service you expect and the courteous help your customers need. Since 1997, CLAIMSALERT® has been providing a full range of inbound and outbound services to all of our clients.
Services Include
- After-hours answer and dispatch services.
- Assistance with claims processing and tending to immediate needs in times of emergency.
- Conducting telephone surveys and customer satisfaction assessments.
- Appointment setting services.
- Receiving and documenting confidential incident reports, and ethics & compliance reporting services.
- Managing sales lead generation and referral services.
- Performing direct mail follow-ups.
- Warranty administration / product recall services.
- Workforce management.
- Performance standard audits.
- Quality assurance programs.
Benefits
- Around-the-clock service.
- Fast responsive times.
- Customized programs utilizing our advanced customer interaction technology.
- Advanced, performance-enhancing database system.
- Experienced staff with an acute awareness of the unique requirements of the insurance industry.
- Bilingual staff with instant access to translators for up to 140 languages.
- Superior customer service.
Contacts
For more information, please contact:
Carolyn Davis
Client Service Manager,
CLAIMSALERT®
1-877-579-8990
Carolyn.Davis@crawco.ca