Affinity Claims Services

Affinity Claims Services

Crawford’s affinity claims services connect every piece of the claims processing chain, with an extensive and wide-ranging knowledge of the affinity market, differentiating us from our competitors. Unlike traditional insurance products, Crawford understands that affinity products and services are a reflection of sponsoring entities such as financial institutions, card products, associations, employee benefits and other groups.

Additionally, our technology allows Crawford to offer best in class service to the customer, including: online claims submission; our proprietary claims management system; and a 24/7 first notice of loss contact center.

From lost luggage to disability claims, we provide a consumer-centered approach that handles claims in a streamlined and efficient manner, adding to your product promise by ensuring your customers are taken care of.

Services Include

Crawford’s affinity solutions include an extensive suite of services. Our deep experience with affinity products includes:

  • Accidental death/dismemberment
  • Trip interruption/cancellation
  • Loss damage waiver (LDW)
  • Collision damage waiver (CDW)
  • Disability
  • Hotel and motel burglary
  • Bag delay/lost luggage
  • Travel accident insurance
  • ID theft
  • Emergency services
  • Mortgage payment insurance
  • Extended warranty
  • Hospital accident
  • Buyer protection
  • Pet insurance
  • Limited/temporary medical assistance


  • Technology that allows Crawford to offer best in class service to customers
  • High-caliber, dedicated affinity team leveraging the strength of Crawford’s global footprint and organizational infrastructure
  • Strategically placed hubs where you need us most, including the United States, Canada, Latin America, Europe and Asia Pacific
  • Superior, state-of-the-art 24/7/365 contact center, enabling end-to-end claims handling
  • Customized, systematic workflow process, utilizing our proprietary claims management system designed specifically for handling sensitive documents
  • Continuously improve innovation for claimants, address flexibility issues and offer robust reporting and analytics capabilities
  • Unparalleled customer service experience


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