The Changing World of Telecommunications

Telecommunications is one of the world's most dynamic industries, subject to unique issues of scale, rate of innovation and change, and financial and societal impact. Worldwide, over four billion subscribers have been registered, which indicates it is technically feasible to connect the world to the benefits of information communications technology.

The telecommunications industry remains one of the largest providers of employment in the world. It is no wonder global telecommunications claims are on the rise and loss management is in high demand. Several forces continue to drive major changes in the telecommunications sector today: mergers and consolidation have completely changed the industry's landscape and continue apace; increased competition and cross-border ownership of telecom businesses are making this an increasingly global industry; and deregulation and privatization will have a continual effect on the telecom sector worldwide.

Rapid advances in Internet and wireless technologies will continue unabated, quickly changing consumer preferences, and disrupting traditional communication methods. These factors make handling large, complex claims and managing the losses on large risk issues particularly daunting.

Crawford is fully capable of understanding and working within the framework of such a dynamic industry.

We have experienced senior technical adjusters with specific expertise and credentials in:

  • Broadband (cable, wireless, BoPL, satellite)
  • Consulting
  • Data
  • Equipment manufacturing
  • Mobile services
  • Networking
  • Satellite-based carriers
  • Submarine cable operations
  • Voice (including VoIP)
  • Wholesale

Whether our clients find themselves facing large claims in their retail networks, investor communities, consumer class-action, intellectual property, patent infringement, or government and regulatory-based infrastructure, Crawford has the expertise and the scope to assemble a global, cross-functional team which immediately prioritizes and addresses every aspect of the claim to strategically manage the loss. Crawford marshals all appropriate resources for our telecommunications clients. Strategic loss management involves leading and supervising all the disparate parties who find themselves at the table in a typical large, complex loss. These include, but are not limited to, accountants, lawyers, engineers, and others. Our technical adjusters have the presence and industry stature to lead all parties to fair and equitable resolution.

We understand that one of the primary drivers of intelligent resolution is having a full grasp of how all the claims issues are contributing to interruptions to clients' business. Business interruption is an integral part of our approach, because, whatever the origination of the claim, it always has the potential to escalate the losses if not rigorously managed.

Crawford provides a variety of services with experts in the Telecommunications industry. For more information, contact a Crawford GTS representative below. Or contact a GTS adjuster directly, by visiting and selecting CV Search.

Paul Hancock
Vice President, GTS Canada
Direct: 416-957-5043